RETURNS & EXCHANGES

Returns & Refunds

We want you to feel confident shopping with Lucky Girl. Read our return, exchange and refund guidelines below.

7-Day Request Period

Contact us within 7 days of receiving your order to request a return or exchange.

Original Condition

Returned items must be unused, unworn, unwashed and complete with their original tags.

Support Available

Include your order number when contacting our customer support team.

How to Request a Return

Return and exchange requests must be reviewed by our customer support team before an item is sent back.

1

Contact Customer Support

Send your order number and explain the reason for your return or exchange.

2

Share Product Evidence

Provide clear pictures or a video when reporting an incorrect, damaged or defective item.

3

Wait for Instructions

Our team will review your request and explain the available return or exchange process.

Return Eligibility

An item may be eligible for return or exchange when all of the following conditions are met:

  • The item is unused, unworn and unwashed.
  • All original tags remain attached.
  • The item is returned with its original packaging.
  • The item has no stains, perfume, makeup marks or damage.
  • The request is submitted within the permitted return period.

Items That Cannot Be Returned

Returns or exchanges may be refused for the following items:

  • Items that have been worn, washed, altered or damaged after delivery.
  • Items returned without their original tags or packaging.
  • Clearance or final-sale products unless they arrived defective.
  • Requests submitted after the permitted return period.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery. After review, we may offer an exchange, replacement or refund.

Please keep clear product pictures and an opening video available when reporting an incorrect or damaged item.

Refund Processing

Returned products are inspected after arrival. Approved refunds are processed using an available refund method.

Original delivery charges are normally non-refundable unless the item was incorrect or verified as defective.

Frequently Asked Questions

Can I return a sale product?

Clearance or final-sale products are normally not returnable unless they arrived incorrect or defective.

How long does a refund take?

Refund time can vary depending on the selected refund method and payment provider.

Are delivery charges refundable?

Original delivery charges are normally non-refundable unless the order contained an incorrect or verified defective item.